Commercial Debt Recovery for Logistics and Haulage Companies
Recover routine overdue haulage, freight, courier, warehousing and distribution invoices owed by UK businesses. We focus first on straightforward non-payment, using the available account and transport records to support clear, proportionate recovery action.
No obligation to proceed. Start with the customer name, approximate balance and a brief account history; transport documents can follow.
Recovery shaped by the account, not a generic chase
Most logistics instructions concern completed work, an agreed invoice and a customer that has simply not paid on time. Repeat jobs, multiple depots, high invoice volumes and centralised finance teams can still make routine collection more difficult, so the overdue balance must be presented clearly to the correct contracting customer.
We use the available invoices, statements, booking records and delivery evidence to support recovery, while tailoring contact and escalation to the value, age, payment history and commercial relationship. Where a genuine query is raised, it is dealt with as part of the wider account rather than treated as the starting point.
See what our commercial debt recovery service includesCommon unpaid transport and logistics accounts
Most instructions begin with completed work and one or more invoices that have passed their agreed due date. In many cases the debt is not disputed; the customer has delayed payment, broken a promise or allowed arrears to build across several jobs.
Unpaid haulage invoices
Road transport invoices remaining unpaid after delivery and the agreed payment date.
Outstanding freight charges
Road, sea, air or multimodal freight balances owed by commercial customers.
Courier and parcel accounts
High-volume invoice accounts supported by scans, manifests and delivery records.
Waiting time and demurrage
Agreed detention, waiting-time or demurrage charges supported by operational records.
Warehouse and storage fees
Charges for storage, handling, fulfilment, overdue collection or related services.
Repeat-customer arrears
Aged balances across multiple jobs, routes, depots, business units or billing periods.
Also assessed: fuel surcharges, pallet balances, shortage charges, failed-delivery charges, distribution invoices and other contractually supported commercial transport fees.
Common payment barriers in logistics accounts
Routine non-payment is the main reason businesses instruct us. Sector knowledge helps us identify the right payer, present the account properly and address operational points without losing focus on the overdue balance.
Multiple invoices and job references
Balances may span numerous consignments or depots, making a reconciled statement and clear invoice schedule important.
Proof of delivery and tracking
Signed PODs, scans, tracking events, manifests and customer acknowledgements can link each charge to completed work.
Waiting time, fuel and pallets
Recovery may depend on the agreed tariff, incorporated terms and records supporting the additional amount claimed.
Promises, approval queues and missed runs
Accounts may remain unpaid because invoices are awaiting internal approval, have missed a payment run or are repeatedly deferred despite clear promises to pay.
Depot booking, central payment
A local site may order the work while head office or a shared-service centre controls approval, deductions and payment.
Ongoing work with the debtor
The tone and pace of recovery can be calibrated to protect a viable trading relationship without leaving arrears unmanaged.
Records that can strengthen a logistics debt instruction
You do not need a perfect evidence pack before asking for an assessment. For routine overdue invoices, a statement, invoices and basic proof that the work was completed are often enough to begin reviewing the account.
Booking and agreed rates
Job bookings, quotations, rate confirmations, tariffs, purchase orders and agreed surcharges.
Delivery and consignment records
Proofs of delivery, consignment notes, manifests, scans, tracking events and customer acknowledgements.
Operational records
Driver notes, depot timestamps, GPS or telematics data, waiting-time records and failed-delivery evidence.
Financial account
Invoices, statements, remittances, credits, part-payments and a clear calculation of the amount due.
Terms and contractual position
Customer terms, conditions of carriage where incorporated, payment terms and the established course of dealing.
Customer communications
Payment promises, acknowledgements, remittance discussions, collection correspondence and any specific issue the customer has raised.
Have the customer name and approximate balance?
That is enough to request an initial assessment. Supporting invoices and transport records can be provided afterwards.
What happens after you submit the account
The process is designed to make the next step clear without forcing immediate legal escalation.
What we assess first
Assess
Review the customer, balance, due dates, payment history, available records and commercial risk.
Prepare
Reconcile the invoices and identify the strongest booking and delivery evidence.
Engage
Contact the customer clearly and direct the account to the payment decision-maker.
Secure payment
Seek payment in full, follow firm payment commitments or agree a controlled arrangement where appropriate.
Escalate
Recommend formal demand, legal action or enforcement referral where justified.
Questions before submitting an unpaid transport account
Focused answers to common questions from haulage, freight, courier, warehousing and distribution businesses.
Yes. Multiple invoices can usually be presented as one reconciled account, supported by the statement, booking records, proofs of delivery and any relevant correspondence.
Useful records can include the booking or rate confirmation, invoice, statement, proof of delivery, consignment note, tracking information, customer correspondence and any payment promises.
Potentially. We assess whether the charge was contractually agreed and whether arrival, departure, depot, driver or other operational records support the time claimed.
Repeated missed promises are common in routine commercial recovery. We document the commitments made, contact the appropriate decision-maker and pursue payment through a structured escalation process.
Yes. We identify the correct contracting entity and payment decision-maker, then direct recovery activity to the finance or management function controlling the account.
Yes. Professional telephone and written recovery is commonly the first route. Formal action is considered only where it is proportionate and commercially justified.
Have an unpaid haulage, freight or logistics invoice?
Send the basic account details for a free commercial assessment. General recovery is handled on a genuine no win, no fee basis, subject to our terms and acceptance of the instruction.
Submit a logistics debt