Commercial Debt Recovery for Logistics and Haulage Companies
Recover unpaid haulage invoices, outstanding freight charges, courier debts and storage fees with an approach built around your booking records, proof of delivery and agreed transport terms.
Logistics debts depend on the movement and delivery record
A customer may challenge delivery, waiting time, damage, shortages, demurrage, fuel surcharges or proof of delivery. High invoice volumes and repeated jobs can also make older balances difficult to reconcile.
We first match the booking, service, delivery evidence, agreed charges and invoice. That helps us isolate genuine operational disputes from ordinary non-payment.
Common debts we can assess
We review the documents behind the balance before deciding how the debt should be pursued.
Unpaid haulage invoices
Transport invoices that remain unpaid after delivery and the agreed due date.
Outstanding freight charges
Road, sea, air or multimodal freight charges owed by commercial customers.
Unpaid courier invoices
High-volume courier or parcel invoices supported by delivery records.
Waiting time and demurrage
Charges for delays, detention, storage or failed loading and unloading.
Fuel surcharge disputes
Agreed surcharges or rate adjustments omitted from payment.
Pallet and shortage charges
Unpaid pallet, packaging, shortage or equipment-related balances.
Warehouse and storage fees
Charges for storage, handling, fulfilment or overdue collection.
Damage and loss deductions
Customers reducing invoices because of alleged damage, shortage or loss.
Repeat-customer arrears
Aged balances across multiple loads, routes, depots or business units.
What we look at before taking action
A clear evidence pack helps us understand the debt quickly and challenge common payment excuses.
A clear five-step recovery process
We keep the process focused: identify the debt, test the dispute, contact the debtor and escalate only where justified.
Confirm the customer
Check the correct client, booking party and accounts-payable contact.
Confirm the job
Review the booking, rates, delivery and invoice balance.
Check the dispute
Assess POD, damage, shortage, waiting-time or surcharge issues.
Pursue payment
Use focused telephone and written recovery action.
Escalate carefully
Consider formal demand, court or enforcement only where appropriate.
Choose the right recovery route
The best route depends on the job records, delivery evidence, dispute status, customer solvency and value of the debt.
Commercial recovery action
Direct calls and written demands can resolve clear debts without immediate legal action.
Explore commercial debt recovery →Letter Before Action
A formal demand can set out the amount due, supporting basis and deadline for payment.
Read about Letters Before Action →County Court claim
Court action may be considered where the debt remains unpaid and the claim is proportionate.
Read about County Court claims →Statutory demand
Potentially suitable only for a clear, due and undisputed company debt.
Read about statutory demands →High Court enforcement
May be available after judgment where the debtor has not paid.
Read about High Court enforcement →Winding-up petition
A serious insolvency route that requires careful legal and commercial assessment.
Read about winding-up petitions →When a customer disputes freight or haulage charges
Some customers rely on missing PODs, alleged damage or internal approval delays. Others dispute a specific load, surcharge, waiting-time entry or shortage.
We identify the precise disputed item, compare it with the transport records and determine whether the remaining balance is still clearly due.
Can interest and compensation be added?
Depending on the contract and circumstances, you may be entitled to contractual interest or statutory interest and fixed compensation.
We check the payment terms and due dates before including additional sums in a demand.
Logistics and Haulage Companies FAQs
Straight answers to the questions we are most often asked.
Yes, where the job, delivery and charges are supported by the transport records.
Potentially. We review the booking, agreed rate, consignment documents, POD and any disputed extras.
We check all available delivery evidence, including scans, tracking, manifests and customer communications.
Possibly, where the charge was agreed or supported by the contract and operational records.
We assess when the issue was raised, what evidence supports it and whether the rest of the invoice remains due.
It can be appropriate for a clear overdue balance once the job and disputed items have been checked.
It depends on the customer’s response, quality of records and whether formal action is needed.
Useful next steps
Use these guides to assess the debt and decide what to do next.
Assess the debt
Review commercial viability and identify the information needed before action.
Formal recovery options
Understand the purpose and limits of common escalation routes.
Protect the balance
Review interest, insolvency and title-related issues that may affect recovery.
Need help with an unpaid logistics and haulage companies debt?
Send us the customer details, bookings, invoices, PODs and any dispute correspondence. We will review the debt and the most proportionate next step.