Terms of Business
HK Commercial Debt Recovery
HK Commercial Debt Recovery is a trading name of HK Credit Services Ltd (Company Number 17265874).
Registered Office
167–169 Great Portland Street
London
England
W1W 5PF
VAT Registration Number: 524 0140 45
Email: casemanagement@hkcommercialdebtrecovery.co.uk
Website: www.hkcommercialdebtrecovery.co.uk
These Terms of Business govern the provision of debt recovery services by HK Credit Services Ltd ("HK Commercial Debt Recovery", "we", "us" or "our") to prospective and existing clients.
By instructing us to act on your behalf, you agree to these Terms of Business.
1. Our Services
We provide commercial debt recovery services for business-to-business debts within England and Wales.
Services may include:
Debt recovery and collection activity;
Telephone and written recovery action;
Final demand letters;
Negotiation of settlements and payment plans;
Debtor tracing services;
Statutory demand recommendations;
County Court claim assistance;
Enforcement referrals;
Liaison with solicitors, enforcement agents and insolvency practitioners.
We reserve the right to accept or decline any instruction at our discretion.
2. Nature of Our Service
HK Commercial Debt Recovery is a commercial debt recovery business.
We are not a law firm and do not provide legal advice.
Any opinions, recommendations, recovery strategies or assessments provided by us are for general guidance only and should not be relied upon as legal, financial, accounting or insolvency advice.
Where legal proceedings, insolvency action or formal enforcement are appropriate, matters may be referred to independent solicitors, enforcement agents or insolvency practitioners subject to the client's approval.
3. No Win, No Fee
Our debt recovery service operates on a genuine no win, no fee basis in relation to agreed recovery commission.
If no monies are recovered from the debtor, no commission will be payable.
No administration fees or setup fees apply.
Commission rates are agreed before recovery action commences and are confirmed as part of the instruction process.
No win, no fee applies to commission only and does not extend to third-party costs, court fees, solicitor fees, enforcement fees or other disbursements that may be approved by the client during the recovery process.
4. Authority to Act
By instructing us, you confirm that:
You are legally entitled to recover the debt;
The debt is owed to you or your business;
The information provided is accurate to the best of your knowledge;
You have disclosed any known disputes relating to the debt;
You authorise us to act on your behalf in relation to recovery of the debt.
We may request additional information or documentation at any stage.
Authority may be provided electronically, in writing or through our online instruction process.
5. Client Responsibilities
The client agrees to:
Provide accurate information and supporting documentation;
Notify us immediately of any direct payments received from the debtor;
Notify us immediately of any contact from the debtor;
Notify us of any dispute raised by the debtor;
Notify us of any material change affecting recovery of the debt;
Cooperate with reasonable requests for information.
Failure to provide accurate or complete information may affect our ability to recover the debt and may affect any services we provide.
6. Payments Received
The client authorises HK Commercial Debt Recovery to receive payments on its behalf where appropriate.
Where payment is received by us:
Any agreed commission may be deducted;
Any authorised recovery costs may be deducted where applicable;
The remaining balance will be remitted to the client.
Where payment is made directly to the client following our involvement, commission remains payable in accordance with the agreed instruction terms.
Clients must notify us of any direct payment received from a debtor without delay.
7. Recovery Action and Escalation
Following instruction, we may undertake pre-legal recovery action including correspondence, telephone recovery activity, payment plan negotiations and debtor tracing.
We will not commence legal proceedings, insolvency action or formal enforcement action without the client's approval.
Where escalation is appropriate, we may recommend:
Solicitor referral;
Statutory demand action;
County Court proceedings;
High Court enforcement;
Insolvency proceedings; or
Other appropriate recovery options.
Any recommendation represents our opinion only and does not constitute legal advice.
8. Settlements and Payment Plans
We may negotiate payment arrangements on your behalf.
We may agree payment plans that recover the debt in full without requiring approval for each instalment.
We will not agree any reduced settlement or full and final settlement without the client's approval.
9. Third-Party Providers
We may engage or refer matters to independent third-party providers, including:
Solicitors;
Enforcement agents;
Insolvency practitioners;
Tracing agents; and
Other recovery professionals.
Such parties act independently and are responsible for their own services and advice.
HK Commercial Debt Recovery shall not be responsible for the acts, omissions or advice of independent third-party providers.
10. No Guarantee of Recovery
Whilst we will exercise reasonable skill and care in providing our services, we cannot guarantee:
Recovery of the debt;
Recovery within any particular timeframe;
Recovery of legal costs;
Recovery of interest or compensation;
Court outcomes;
Enforcement outcomes; or
The solvency of any debtor.
Every debt recovery matter involves an element of risk.
11. Limitation of Liability
To the fullest extent permitted by law, our total liability arising from any matter shall not exceed the total fees paid to us in connection with that matter.
We shall not be liable for:
Indirect losses;
Consequential losses;
Loss of profit;
Loss of business opportunity;
Debtor insolvency;
Information supplied incorrectly by the client;
Debtor disputes relating to the underlying transaction;
Court decisions;
Enforcement outcomes; or
Actions of independent third-party providers.
Nothing in these Terms limits liability where such limitation would be unlawful.
12. Confidentiality
Both parties agree to keep confidential all information obtained during the course of the recovery process except where disclosure is:
Required by law;
Required by a court or regulatory authority; or
Reasonably necessary to pursue recovery of the debt.
13. Data Protection
We process personal information in accordance with the Data Protection Act 2018, UK GDPR and our Privacy Policy.
We are registered with the Information Commissioner's Office.
Information may be shared where reasonably necessary with:
Solicitors;
Courts;
Enforcement agents;
Insolvency practitioners;
Tracing agents; and
Other parties involved in recovery of the debt.
Our Privacy Policy is available on our website.
14. Anti-Money Laundering and Compliance
We reserve the right to undertake identity verification, anti-money laundering and compliance checks where appropriate.
We may decline or suspend instructions where required to comply with applicable legal or regulatory obligations.
15. Complaints
If you are dissatisfied with our service, please contact:
casemanagement@hkcommercialdebtrecovery.co.uk
We will investigate complaints fairly and aim to provide a written response within a reasonable timeframe.
16. Formal Client Terms
These Terms of Business are provided for general information purposes.
Clients who formally instruct HK Commercial Debt Recovery will be required to agree to separate Client Terms and Conditions and debt instruction documentation which govern the specific commercial terms applicable to each matter.
In the event of any inconsistency, the signed Client Terms and Conditions and Debt Instruction documentation shall prevail.
17. Governing Law
These Terms of Business shall be governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 30 July 2026