Privacy Policy
Last Updated: [07-06-2026]
HK Commercial Debt Recovery ("we", "our", "us") is a trading name of HK Credit Services Ltd (Company Number: 17265874).
Registered Office:
167-169 Great Portland Street
London
England
W1W 5PF
Website: www.hkcommercialdebtrecovery.co.uk
Email: casemanagement@hkcommercialdebtrecovery.co.uk
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and store information when you visit our website or use our services.
Information We Collect
When you contact us or submit a debt for recovery, we may collect:
Your name
Business name
Telephone number
Email address
Business address
Information relating to the debt
Information about the debtor
Supporting documents you provide, such as invoices, statements, contracts and correspondence
We may also automatically collect limited technical information when you visit our website, including:
IP address
Browser type
Device information
Website usage data through Google Analytics
How We Use Your Information
We use your information to:
Review debt recovery enquiries
Provide debt recovery services
Communicate with you regarding your case
Assess recovery options
Maintain business records
Improve our website and services
Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
Legal Basis For Processing
We process personal information where:
It is necessary to provide our services;
It is necessary for our legitimate business interests;
We are required to comply with a legal obligation.
Sharing Information
We may share information with trusted third parties where necessary, including:
Solicitors
Enforcement agents
Insolvency practitioners
Professional advisers
IT and website service providers
Information will only be shared where reasonably necessary to provide our services or comply with legal obligations.
Document Uploads
Where you upload documents through our website, these documents will be stored securely and used solely for assessing or pursuing debt recovery matters.
Please only provide information relevant to your enquiry.
Data Security
We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, loss, misuse or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where appropriate
Object to certain types of processing
Request restriction of processing
Request a copy of your information
To exercise any of these rights, please contact us using the details below.
Cookies And Analytics
Our website uses cookies and Google Analytics to help us understand how visitors use the site and improve performance.
You can control cookie settings through your browser.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
HK Commercial Debt Recovery
A trading name of HK Credit Services Ltd
Email: casemanagement@hkcommercialdebtrecovery.co.uk
Complaints
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk
Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.