Privacy Policy
Last Updated: 21 June 2026
HK Commercial Debt Recovery
HK Commercial Debt Recovery is a trading name of HK Credit Services Ltd (Company Number: 17265874).
Registered Office
167-169 Great Portland Street
London
England
W1W 5PF
Email: casemanagement@hkcommercialdebtrecovery.co.uk
Website: www.hkcommercialdebtrecovery.co.uk
ICO Registration Number: ZC168451
HK Commercial Debt Recovery is committed to protecting your privacy and handling personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.
1. Information We Collect
We may collect and process the following information:
Information You Provide
Name
Business name
Job title
Email address
Telephone number
Business address
Company registration details
Information relating to debts submitted for recovery
Information relating to debtors
Correspondence with us
Supporting documentation including invoices, statements, contracts, purchase orders, delivery notes and related records
Information We Collect Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website usage data
Referral source information
Pages visited and time spent on our website
This information may be collected through cookies, analytics tools and similar technologies.
2. How We Use Your Information
We may use personal information to:
Respond to enquiries;
Assess potential debt recovery instructions;
Provide debt recovery services;
Communicate with clients and prospective clients;
Investigate and pursue debts;
Verify identities where appropriate;
Maintain internal records;
Improve our website and services;
Prevent fraud and misuse of our services;
Comply with legal, regulatory and professional obligations;
Establish, exercise or defend legal claims.
We do not sell personal information to third parties.
3. Legal Basis For Processing
We process personal information on one or more of the following lawful bases:
Contract
Where processing is necessary to provide services requested by you or to take steps before entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
Recovering commercial debts;
Managing client relationships;
Improving services;
Protecting our business from fraud and abuse;
Exercising legal rights.
Legal Obligation
Where processing is necessary to comply with legal or regulatory obligations.
Consent
Where consent is required by law, such as certain marketing communications or optional cookies.
4. Debtor Information
As part of our debt recovery activities, we may process information relating to debtors and individuals connected with debtor businesses.
Such information is processed only where necessary for legitimate debt recovery purposes and in accordance with applicable data protection laws.
5. Sharing Information
We may share information where reasonably necessary with:
Solicitors;
Barristers;
Courts and tribunals;
Enforcement agents;
Insolvency practitioners;
Tracing agents;
Credit reference providers;
Professional advisers;
Accountants;
IT service providers;
Website hosting providers;
Regulatory authorities;
Law enforcement agencies where required.
Information will only be shared where reasonably necessary for the provision of our services, recovery of debts, operation of our business or compliance with legal obligations.
6. Document Uploads
Where documents are submitted through our website, email systems or client onboarding processes, they will be stored securely and used solely for purposes connected with:
Assessing recovery prospects;
Managing debt recovery matters;
Legal or enforcement action where authorised;
Regulatory compliance.
Please only provide information relevant to your enquiry or debt recovery matter.
7. Data Security
We implement appropriate technical and organisational measures designed to protect personal information from:
Unauthorised access;
Loss;
Misuse;
Alteration;
Disclosure;
Destruction.
While we take reasonable steps to protect information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
In most cases, client files, correspondence and recovery records may be retained for up to six years following closure of a matter.
Information may be retained for longer where required by:
Law;
Regulatory obligations;
Insurance requirements;
Ongoing disputes or legal proceedings.
When information is no longer required, it will be securely deleted, destroyed or anonymised.
9. International Transfers
We generally store and process personal information within the United Kingdom.
Where information is transferred outside the UK, we will take appropriate measures to ensure adequate protection in accordance with UK data protection legislation.
10. Your Rights
Subject to applicable law, you may have the right to:
Access personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of processing;
Object to processing;
Request transfer of your information to another organisation;
Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exemptions.
Requests can be submitted using the contact details below.
11. Cookies and Analytics
Our website may use cookies, Google Analytics and similar technologies to:
Improve website performance;
Understand visitor behaviour;
Monitor website usage;
Improve user experience.
Most web browsers allow cookies to be controlled through browser settings.
You may disable cookies, although doing so may affect website functionality.
For more information, please refer to our Cookie Policy where applicable.
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content or security of third-party websites and encourage users to review their privacy policies separately.
13. Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:
HK Commercial Debt Recovery
A trading name of HK Credit Services Ltd
Email: casemanagement@hkcommercialdebtrecovery.co.uk
14. Complaints
If you are dissatisfied with how we handle personal information, please contact us first so that we have the opportunity to address your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
15. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, technology or our business operations.
Any updates will be published on this page and will take effect immediately upon publication unless otherwise stated.