How Our UK Business Debt Recovery Process Works
Every debt is different. We assess each matter individually before recommending recovery action, so the process is based on recovery prospects, debtor position and commercial viability rather than a standard template.
No recovery, no payment
General collections are handled on a genuine no win, no fee basis. If we do not recover money, you do not pay our recovery fees.
Viability reviewed first
We review recovery prospects, debtor status, account position, signs of distress and available recovery routes.
Clear stages and timing
You receive a clear route setting out the process, recommended stages and likely timescale before escalation is recommended.
Progress stays visible
We update you on actions taken, debtor communications and our planned next steps for the following week.
Initial Review
We review the information provided to understand the circumstances of the debt and identify whether recovery is likely to be commercially viable.
- Invoices and statements
- Contracts and agreements
- Correspondence with the debtor
- Account history and previous chasing
- Any dispute or concerns raised by the debtor
Free Recovery Assessment
Before recovery begins, we assess the debt, debtor and recovery prospects to determine the most commercially sensible route forward.
- Debt value and age
- Debtor trading status
- Company status and account appraisal
- Potential assets or recovery opportunities
- Signs of distress or insolvency concerns
- Enforcement prospects
Recovery Recommendation
Once the assessment is complete, we explain the recommended route and whether recovery action is viable. If the case does not appear commercially sensible, we will be direct.
- Recommended recovery route
- Likely stages of action
- Expected timescales
- Whether formal escalation may be appropriate
- What is included before action begins
Business Debt Recovery Activity
Many debts can be resolved without legal action. Our first objective is usually to secure payment through professional recovery activity.
- Written recovery communications
- Telephone engagement
- Director or stakeholder contact where appropriate
- Settlement discussions
- Payment plans where appropriate
- Resolution of minor disputes
Formal Escalation Where Appropriate
If business debt recovery activity does not secure payment, formal escalation may be recommended where it is proportionate and commercially sensible.
- Final demands
- Letters Before Action
- Statutory Demands
- County Court Claims
Legal action is never commenced without client approval.
Enforcement And Insolvency Options
Where necessary, further recovery options may be considered if stronger action is required to pursue payment.
- High Court Enforcement
- Winding-Up Petitions
- Creditor claims
- Insolvency proceedings
- Liaison with Insolvency Practitioners
Weekly Case Updates
Throughout the recovery process, we keep clients informed so they understand what has happened, what the debtor has said and what action is planned next.
- Actions taken during the week
- Debtor communications or lack of response
- Payment proposals or disputes raised
- Planned next steps for the following week
- Whether escalation is being considered
Recovery Conclusion
Once payment has been secured or all reasonable recovery options have been exhausted, the matter is concluded and the client is updated accordingly.
Where funds are received by HK Commercial Debt Recovery, monies are remitted in accordance with the agreed terms of business.
Funded escalation on qualifying cases
Letters Before Action, Statutory Demands, County Court Claims and High Court Enforcement may be funded on qualifying cases. We will always explain what is included upfront before escalation begins.
Genuine no win, no fee recovery
General collections are handled on a no recovery, no payment basis. There are no setup fees, administration fees or routine charges for collection activity.
Tailored to the debt
Some debts require negotiation. Others require legal escalation or enforcement. Every strategy is tailored to the circumstances of the debt and debtor.
If the debtor position, available evidence or recovery prospects suggest that further action is unlikely to produce a sensible result, we will say so rather than recommend escalation for the sake of activity.
Ready to find out if your debt is recoverable?
Submit the details of your debt and supporting documentation for a free recovery assessment. We will review the debtor, recovery prospects, signs of distress and recommended route before action is taken.
Submit a Debt