UK B2B recruitment debt recovery

Commercial Debt Recovery for Recruitment Agencies

Recover unpaid recruitment fees, temporary staffing invoices, permanent placement fees and retained-search balances with an approach built around your terms, placement evidence and client history.

Sector-specific assessment

Recruitment debts often turn on the agreed terms

A client may argue that a candidate did not start, left early, fell within a rebate period or was introduced elsewhere. Temporary staffing debts can also involve disputed hours, timesheets, purchase orders or payroll cut-offs.

We first confirm the terms of business, the introduction or assignment, the fee trigger and the evidence showing that payment became due. That helps us separate a genuine contractual issue from simple delay or avoidance.

Recruitment payment problems

Common debts we can assess

We review the documents behind the balance before deciding how the debt should be pursued.

01

Unpaid recruitment fees

Placement or search fees that remain unpaid after the agreed due date.

02

Permanent placement fees

Fees due when a candidate starts, accepts or reaches the contractual trigger.

03

Temporary staffing invoices

Unpaid weekly or monthly invoices supported by approved timesheets or assignment records.

04

Retained-search balances

Stage or completion fees due under an executive-search or retained assignment.

05

Rebate and replacement disputes

Arguments about candidate departure, replacement guarantees or rebate periods.

06

Introduction disputes

Claims that the candidate was already known, introduced elsewhere or not engaged through the agency.

07

Timesheet and hours disputes

Temporary staffing debts where hours, approvals or site records are questioned.

08

Purchase-order delays

Invoices held up because a purchase order was missing, late or issued after supply.

09

Multiple-client invoices

Aged recruitment balances spread across several placements, teams or business units.

What strengthens recovery

What we look at before taking action

A clear evidence pack helps us understand the debt quickly and challenge common payment excuses.

Terms of businessSigned or accepted terms, fee scales, rebate terms and payment dates.
Placement evidenceIntroduction emails, interview records, offer details and start confirmation.
Temporary staffing recordsApproved timesheets, rotas, assignment schedules and payroll records.
Invoice trailInvoices, statements, reminders, remittances and payment promises.
Client communicationsDisputes, acknowledgements, requests for credit notes or payment plans.
Candidate timelineDates of introduction, offer, start, departure and any replacement discussions.
Our recruitment recovery process

A clear five-step recovery process

We keep the process focused: identify the debt, test the dispute, contact the debtor and escalate only where justified.

Step 1

Confirm the client

Check the correct company, hiring entity and accounts-payable contact.

Step 2

Confirm the fee trigger

Review the terms, placement, assignment and payment date.

Step 3

Check the dispute

Assess rebate, replacement, introduction, timesheet or approval arguments.

Step 4

Pursue payment

Use focused telephone and written recovery action.

Step 5

Escalate carefully

Consider formal demand, court or enforcement only where appropriate.

Selecting the route

Choose the right recovery route

The best route depends on the terms, placement evidence, dispute status, client solvency and value of the debt.

Where judgment is needed

County Court claim

Court action may be considered where the debt remains unpaid and the claim is proportionate.

Read about County Court claims →
Disputed recruitment debts

When a client refuses to pay recruitment fees

Some clients raise vague objections only after repeated chasing. Others rely on a specific rebate, replacement or introduction clause.

We identify the exact contractual issue, check the evidence and determine whether the whole balance—or at least part of it—remains clearly due.

Candidate left early We compare the departure date with the rebate or replacement terms.
Candidate already known We review the introduction trail and any prior client contact.
No signed terms We consider email acceptance, course of dealing and earlier paid placements.
Timesheet not approved We check assignment records, supervisor communications and payroll evidence.
Purchase order missing We distinguish an internal admin issue from the contractual payment obligation.
Credit note requested We assess whether the requested reduction is supported by the agreed terms.
Interest and recovery costs

Can interest and compensation be added?

Depending on the contract and circumstances, you may be entitled to contractual interest or statutory interest and fixed compensation.

We check the payment terms and due dates before including additional sums in a demand.

Recruitment debt FAQs

Recruitment Agencies FAQs

Straight answers to the questions we are most often asked.

Yes, where the fee is due and supported. We first confirm the terms, placement evidence, invoice and any stated reason for non-payment.

That depends on the rebate or replacement terms. We compare the departure date and circumstances with the agreed contract.

Potentially, yes. Approved timesheets, assignment records, payroll evidence and client communications are particularly useful.

We review the introduction trail, interview history and any earlier contact the client can evidence.

Sometimes. Email acceptance, prior dealings, paid placements and other evidence may support the claim, although signed terms are preferable.

It can be appropriate for a clear overdue balance. The letter should accurately state the fee basis, amount due and intended next step.

It depends on the client’s response, the documents and whether formal action is needed. Clear debts can resolve quickly; disputed cases usually take longer.

Related resources

Useful next steps

Use these guides to assess the debt and decide what to do next.

Need help with an unpaid recruitment agencies debt?

Send us the client details, terms, invoice and placement or assignment evidence. We will review the debt, the dispute position and the most proportionate next step.

Important: This page provides general information, not legal advice. Construction disputes may require specialist legal or adjudication support.