Commercial Debt Recovery for Software Companies
Recover unpaid SaaS subscriptions, software licence fees, development invoices and project payments with an approach built around your contract, usage, milestones and delivery evidence.
Software debts often involve subscriptions, licences and project milestones
Clients may dispute implementation progress, acceptance, bugs, licence numbers, usage, renewal, cancellation or project scope. Recurring subscriptions can also continue while older invoices remain unpaid.
We first confirm the contract, service period, licence or usage record, milestone and payment terms. That helps us separate a genuine delivery issue from ordinary non-payment.
Common debts we can assess
We review the documents behind the balance before deciding how the debt should be pursued.
Unpaid SaaS subscription fees
Monthly or annual SaaS invoices that remain unpaid.
Software licence fees
Outstanding perpetual, term or user-based licence charges.
Development invoices
Unpaid deposits, stage payments or final balances for development work.
Software project payments
Outstanding implementation, integration, migration or customisation fees.
Renewal and cancellation balances
Charges arising from automatic renewal, notice periods or early termination.
Usage and overage charges
Unpaid API, storage, seat, transaction or consumption-based fees.
Support and maintenance fees
Outstanding support, updates, hosting or maintenance charges.
Scope and change requests
Additional development work supplied beyond the original scope.
Reseller and partner debts
Unpaid licence, commission or service balances owed by commercial partners.
What we look at before taking action
A clear evidence pack helps us understand the debt quickly and challenge common payment excuses.
A clear five-step recovery process
We keep the process focused: identify the debt, test the dispute, contact the debtor and escalate only where justified.
Confirm the customer
Check the correct company and accounts-payable contact.
Confirm the charge
Review the contract, usage, milestone and payment terms.
Check the dispute
Assess bugs, acceptance, scope, licences, renewal and cancellation issues.
Pursue payment
Use focused telephone and written recovery action.
Escalate carefully
Consider formal demand, court or enforcement only where appropriate.
Choose the right recovery route
The best route depends on the contract, usage or project evidence, dispute status, customer solvency and value of the debt.
Commercial recovery action
Direct calls and written demands can resolve clear debts without immediate legal action.
Explore commercial debt recovery →Letter Before Action
A formal demand can set out the amount due, supporting basis and deadline for payment.
Read about Letters Before Action →County Court claim
Court action may be considered where the debt remains unpaid and the claim is proportionate.
Read about County Court claims →Statutory demand
Potentially suitable only for a clear, due and undisputed company debt.
Read about statutory demands →High Court enforcement
May be available after judgment where the debtor has not paid.
Read about High Court enforcement →Winding-up petition
A serious insolvency route that requires careful legal and commercial assessment.
Read about winding-up petitions →When a customer refuses to pay software invoices
Some customers raise broad product complaints after invoices become overdue. Others dispute a specific milestone, bug, licence count, renewal or cancellation charge.
We identify the exact issue, compare it with the contract and delivery records and determine whether the remaining balance is still clearly due.
Can interest and compensation be added?
Depending on the contract and circumstances, you may be entitled to contractual interest or statutory interest and fixed compensation.
We check the payment terms and due dates before including additional sums in a demand.
Frequently asked questions
Straight answers to the questions we are most often asked.
Yes, where the subscription, service period and invoice balance are supported.
Potentially. We review the licence agreement, deployment or user records and any dispute.
Yes, where the work, milestones and payment trigger are supported.
Yes, where implementation, integration or custom work was delivered under the agreed terms.
We check whether the issue affects the whole contract or only a limited item and whether the balance remains due.
It can be appropriate for a clear overdue balance once the contract and dispute position has been checked.
It depends on the records, customer response and whether formal action is needed.
Useful next steps
Use these guides to assess the debt and decide what to do next.
Assess the debt
Review commercial viability and identify the information needed before action.
Formal recovery options
Understand the purpose and limits of common escalation routes.
Protect the balance
Review interest, insolvency and title-related issues that may affect recovery.
Need help with an unpaid industry debt?
Send us the customer details, agreement, invoices, usage or project records and any dispute correspondence. We will review the debt and the most proportionate next step.